Frequently Asked Questions

1. Will using a remanufactured toner cartridge void the warranty I currently have on my machine?

Answer: No. Federal Law prohibits the Manufacturer from voiding your warranty simply because you chose to use a third party consumable for your printer or copier. Any one implying otherwise is violating the Massey-Ferguson Act copies of which we can FAX you if requested. If for any reason your machine is in any way damaged by the use of a ProLazer product, ProLazer will repair or replace your machine at our discretion.

2. Are these cartridges "Drilled and Filled" as many are?

Answer: No. Each cartridge we receive is completely disassembled, any worn parts are replaced and the entire cartridge is then thoroughly cleaned. We use a 15 step process to remanufacture your toner cartridge. We use USA made supplies, completely test the cartridge after remanufacture and seal in a metalized bag.

3. Will I get more or less prints from a remanufactured cartridge?

Answer: With ProLazer cartridges you will get up to 50% more prints than a brand new cartridge while maintaining the high quality output, the reason you purchased a laser printer to begin with. Remember not all remanufactures are equal. We stand ready with the latest cutting edge information on laser printers and copiers constantly entering the market and use only the highest quality toner and supplies available to ensure the best product on the market today.

4.I've tried several different cartridges but the same print problem keeps appearing, what do I do?

Answer: Many problems are associated with the printer itself. Call our technical hotline or e-mail your problem to our tech through our guestbook and we can help determine what the problem is. We service and repair almost all makes of laser printers and some copiers as well.

5. I don't have any empty cartridges except the one in my printer?

Answer: ProLazer has some empty cartridges in stock some we can get but some we can not due to numbers of machines in service, less machines, less empty cartridges and usually a higher cost for empties. If you only have one cartridge, buy another new one and send the empty to ProLazer to remanufacture and return as your back-up toner cartridge. If we have it we can ship from stock with a core charge applicable. I encourage all customer and end users to keep a back-up cartridge available in case you do run into problems. Even new ones will be defective, be prepared.